Sony has crummy customer service and warranties

by Dana
(Grapevine, Texas)

I vote for the Samsung. I am in the process of replacing a Sony 55" rear projection TV with an optical block problem that plagued many other Sony rear projection TVs. Sony has had several class action lawsuits filed for various models that have ceased to function properly after the 1 or 2 year warranty expiration. Sony appears to be significantly over priced for marginal differences and from the number of complaints on the Internet and number of class action suits no longer cares about customer loyalty.

I have listed a couple of websites with complaints and information about the class action suits on other Sony TVs:

http://splinke.googlepages.com/sonyrearprojectionlcdtv-opticalblock

http://www.sony.ca/view/286.htm

http://getsatisfaction.com/sony/topics/sony_grand_wega_optical_block_issue

If the only reason you are buying a Sony is for their reputation, I would suggest researching these issues and deciding for yourself.

I will be buying the Samsung. It is substantially less expensive and the price differential will pay for a 5 year warranty.