Digital TV - Digital Television Troubleshooting
Updated: November 29, 2012

Digital Television Troubleshooting Guide

Digital TV Reception Guide (3)


You may have one of the latest HDTVs with a built-in HDTV tuner or have simply invested in an inexpensive DTV converter box to complement an old TV, but you may still end up without digital TV programming!

We conclude this series of articles on digital television by looking at basic troubleshooting issues that may crop up in the reception of digital TV.

To complement this DTV troubleshooting guide, we also present a few useful resources that may provide additional information on the subject.


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Digital Television Troubleshooting

We have already covered a good deal of information on Digital TV reception. Still, there are a few points worth considering when troubleshooting problems that may arise in DTV reception.

Antenna Repositioning and Pointing

A significant improvement in the received signal level and quality can often be achieved by simply repositioning the outside digital television antenna, either by using a longer pole or by moving the mounting point to a different location on the roof. If you are using an already existing antenna originally used for the reception of analog TV, this may need to be realigned to pick up the new DTV services as detailed further on in this article.

Replacement TV Antennas

Because of the channel re-allocation associated with the digital television transition, some DTV signals may be out of group from those used by analog TV. If this is the case, than you have to use a different group antenna. As indicated in our DTV antenna guide, your best bet when getting a new antenna is to ensure you get a CEA certified TV antenna.

Channel Master antenna rotorSometimes, a higher gain antenna may be necessary. In addition, in DTV overlap areas where the same digital television broadcast channel is used on two different transmitters, it may be necessary to use a highly directional antenna. This should then be pointed towards the required broadcast station to minimize RF interference from the intruding broadcast station. In this case, the use of a TV antenna rotator such as the Channel Master 9521A Remote control antenna rotor may be necessary to help position the antenna for optimum reception when viewing DTV programming from different broadcast stations.

Cables and Connections: Do not fall to the 'low loss' trap

Use of high-quality UL-rated dual or quad-screened RG-6 coaxial cable—such as the quad-shield RG-6 UL-approved 75-ohm coaxial cable by MP—for the digital television antenna downlead, complemented by good quality RF connections between equipment within the house, is essential for best DTV reception results.

Do not use inferior quality cable with poor screening, and do not fall to the 'low loss' trap. Unfortunately, the terms 'low loss' and 'ultra low loss' are often abused by some cable retailers to help sales as non-technical users tend to associate 'low loss' with premium quality. But a poor quality cable can still be 'low loss' and correctly sold as such.

This cable quality issue needs further clarification: Use of 'low loss' and 'ultra low loss' designated cables is extremely important irrespective of whether we are dealing with analog or digital television. Low loss cables are designed to minimize the loss when handling signals of minute power such as those picked by a TV antenna.

However, low loss alone is not enough when dealing with digital television. It may be enough for analog TV where interference is more tolerable—showing mainly in the form of 'snow' and intermittent white lines in the picture. But with digital TV, interference would often lead to a freezing picture, an artifact much less tolerable by the viewer.

It is here that proper shielding comes in; shielding is as important as the thickness of the inner conductor. These cable attributes are both defined by the cable type. Instead, the term 'low-loss' does not in itself refer to some cable standard and therefore it can be abused. The inner conductor thickness is mainly responsible for the signal loss, or attenuation while the quality of the shielding determines the cable's ability to protect the signal from interference.

What differentiates poor from good quality cable is the amount of copper. Copper is the most expensive raw material used by the cable industry and as such, it is here that some manufactures try to make savings. A well built-cable would have an inner conductor of the correct thickness (e.g. inner core diameter of an RG-6 is 1.0mm) and an outer copper shield that gives 100% cover to the dielectric and inner signal conductor underneath. In cables using twin-shield made of copper wire and foil, the copper braid on the outside would often cover some 60% to 95% of the metal foil shield underneath.

All one has to do to determine cable quality is to inspect the way the shield looks after carefully removing the outer cable jacket—the more cover it gives the better. The use of both foil and braid shielding helps provide a more effective shielding against both high and low frequency interference. Note that a way to save on copper in twin-shield cables is to use copper braid shield and an aluminum foil underneath. This is equally effective but when used outside, copper braid on copper foil cables lasts longer.

Use of appropriate cable terminations: When working with coaxial cables, you have to use the appropriate connectors, crimp tools and coaxial cable cutters. If you are in the process of a whole-house installation, it may be better to go for a 250-feet or even better a 500-feet wiring kit such as the Cables To Go 29836 RG6 Quad Shield Coaxial Cable Installation Kit which apart from the 500ft of RG6/U quad-shield in-wall coaxial cable, also includes a cable-cutting shear, a dual blade coaxial cable stripper, coax hex crimping tool, F-type connector removal tool and a pack of Hex Crimp F-Type connectors.

Antenna downleads should run as much as possible direct from the DTV antenna to the tuner while minimizing the number of splices as these increase signal loss. Also, avoid sharp bends in the cable as these can impair performance.

Coax Grounding BlockOutdoor digital television antennas should be grounded for lightning protection. Place an inexpensive coax grounding block at the point where the antenna cable enters the house; then run a wire from the grounding block to your home's ground rod. This is not only an important safety consideration but also a potential code requirement.

Any outdoor connection should be protected from exposure to the elements by applying silicone grease to the connection and covering it with a weather boot.

Finally, all outdoor antenna installations including cables and connections should be regularly checked for deterioration due to the elements, and for corrosion at connection points.

Use of RF Amplification

In case of insufficient signal strength, it may be necessary to use amplification in the form of a masthead amplifier, either as a separate add-on unit, or integrated as part of an active DTV antenna. We have already touched upon the subject of amplification in our digital television antenna guide.

Keep in mind however the limited extent to which reception can be improved in this way, in particular because amplification increases not only the DTV signal level but also noise and interference signals. In other words, the use of amplification is recommended only as long as you can receive a good quality DTV signal. Good quality does not imply a strong signal level, but one that is free from noise and interference. More specifically, amplification is there to amplify a weak signal but not to restore poor quality reception. This 'signal quality - signal level' issue is an extremely important aspect in the reception of digital television.

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A Word of Advice: TV Antenna Return Policy and Technical Support

Always ensure you get a good return policy when purchasing TV antennas and related gear such as masthead amplifiers. This applies irrespective of whether you buy on-line or direct from a brick and mortar store. Equally important is good technical support from your DTV antenna supplier.

In particular, the use of the right RF amplification is extremely critical as once you install a masthead amplifier, you may very well find that the resultant amplified RF signal is either still too weak or too strong, thus overloading the DTV decoder. In either case, you replace it with a suitable alternative.

The real problem with digital television reception and the main reason why many fail when it comes to installing a proper TV antenna, is that TV reception is highly dependent on local conditions; therefore, what may apply under normal conditions, need not necessarily apply in your case.

Useful Digital Television Resources

Government organizations and other interested parties have set up various websites with the scope of helping the end consumer switch to digital TV. Most of these sites were mainly setup to assist customer during the DTV transition - but they still represent a valid resource to anyone looking for assistance on the subject.

We have already referred to few helpful sites in the various articles appearing under this section; here is our full suggested list:

Antennaweb.org by the Consumer Electronics Association (CEA):
Should help you identify your DTV antenna requirements, as well as available local DTV conditions.

DTV.gov by the Federal Communications Commission (FCC):
This is the FCC DTV website.

DTV Answers.com by the National Association of Broadcasters (NAB):
Includes a few informative and well-explained articles.

An equally useful resource is the following handy easy-to-follow digital TV converter box installation and set-up guide (in pdf format), also prepared by the National Association of Broadcasters (NAB) which you can download from here.

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 Article Content

Issues discussed in this TV Guide:

Blue bullet  Digital TV Troubleshooting Basic issues in DTV reception

Blue bullet  TV antenna repositioning, antenna replacement and use of antenna rotators

Blue bullet  Use of quality cables and connectors: Do not fall to the 'low loss' trap!

Blue bullet  Masthead Amplification: When and when not to use RF amplification

Blue bullet  Word of Advice: Return policies and technical support

Blue bullet  Useful Resources: Links to useful digital television website resources

Blue bullet  Readers' Comments: You may submit your comments on DTV troubleshooting here.

Digital Television Guides:

Index of additional articles appearing under this section

DTV Basics: What is Digital Television? DTV formats, channel allocation, and pros and cons of Digital Television

Reception of DTV - Part 1: Use of Converter Boxes to receive DTV services

Reception of DTV - Part 2: DTV Antenna basics, masthead amplification and distribution amplifiers

Understanding HDTV formats:  Discussing the different HDTV formats while explaining how these difference impact image quality

In-home 4K Resolution Explained: What is 4K, and what are its implications?

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